Return & Refunds

Returns

To return an item, please login here and go to My Orders, then click on the View option of the order you wish to return. Please note that if the product is returnable under the Terms and Conditions mentioned, we will arrange for the pickup of the product(s) upon receipt of your request.

  • Returns must be made within 14 days of delivery and must be sent back in the original packaging and condition.

  • We offer returns once per order. Multiple returns within the same order will not be accepted.

  • Items must be unworn and in perfect condition, with all labels and tags attached.

  • Unless there has been an error on our part, or the product you purchased is defective, we cannot accept returns on:

    1. Meta AI Glasses

    2. Tech Products

  • Items sold as part of a clearance sale, including cameras, apparel, and shoes, cannot be returned for any reason.

Product Return & Exchange Packaging Requirements

Apparel

Items must be returned with all original product tags, labels, and accessories attached and in their original condition.

There is no need to return the courier/shipping bags, delivery boxes, or any packaging provided by the delivery company. Only the product itself, along with all its original tags, labels, and accessories, must be returned.

Swimwear and intimates may only be returned if the protective plastic or hygiene sticker is still intact and has not been removed.

Footwear

Footwear must be returned with the original branded shoe box provided by the manufacturer, along with all original product tags, labels, and accessories.

There is no need to return the outer packaging or any shipping bags/boxes provided by the courier company.

All returned items must be in their original, unused, and resalable condition and comply with the applicable return and exchange conditions.

Technical Products

For technical products such as Cameras and Meta AI Glasses, in the event of any technical issue or manufacturing defect, the product must be returned in its original condition, along with all original accessories, components, tags, manuals, and any other items included with the product at the time of purchase.

Customers are not required to return the outer shipping packaging or bags provided by the courier company. However, the product itself and all manufacturer-provided accessories must be returned to ensure the return can be properly inspected and processed.

Cancellation

  • If you want to cancel your order, you can do so directly from the website.

  • If you wish to cancel your order through email, please email us at cs@o-stores.me.

Returns of Defective Products

If you wish to return a product due to an error on our part, or if it is defective, it must be returned within 14 days of delivery in the same condition as when you received it.

Upon receipt of your return request, we will arrange for the pickup of the product(s).

Any tech or camera product deemed defective must be inspected by us or by an authorized service center appointed by us to validate its condition before a refund is given.

Refunds

  • Upon confirming that returned items meet the criteria above and qualify for compensation to the customer, we will refund the value paid by the customer in full.

  • For payments made via Cash on Delivery, we will offer a store credit to the customer:

    • Store credit can be used on any product on the website.

    • Store credit will be valid for 6 months from the date of issuance.

Exchanges

We're more than happy to assist you with a return and exchange for your item.

Exchange for Lower-Priced Items

If a customer requests an exchange for an item of lower value, the price difference will be refunded as store credit to the customer's online account.

This credit can be used exclusively for online purchases and cannot be refunded as cash or to the same payment method.

One-Time Exchange Policy

Each order is eligible for one exchange only.

Once an exchange has been completed, the exchanged item cannot be returned or exchanged again, except in cases where the product is received with a manufacturing defect or quality issue.

Please follow our return process. Once we receive the item back, the new order will be processed for delivery within 2–3 working days.